Gencat.tech is a specialist appliance services and logistics provider working exclusively with manufacturers and authorised partners. Our role is to support manufacturers with warranty fulfilment, technical service delivery, appliance replacement, and logistics associated with direct online sales.

We operate as a trusted extension of our partners’ operations, providing technically competent, brand-aligned service at scale.

Authorised Repair Services
Gencat.tech is an authorised repair centre by a number of manufacturers, delivering manufacturer-approved repair services in line with strict technical, quality, and compliance standards. Our technicians are trained to diagnose and repair appliances under warranty, ensuring faults are resolved efficiently while maintaining full manufacturer compliance.

In addition we support manufacturers with authorised service and repair programmes, providing dependable field and workshop-based solutions.

Warranty Replacement & Service Support
A core part of our operation is manufacturer warranty work, including:
• Repair of appliances under warranty
• Removal and replacement of faulty appliances
• Coordination with manufacturer service teams
• Professional onsite representation of the manufacturer brand

Our processes are designed to minimise disruption for end customers while protecting the manufacturer’s reputation and service commitments.

Bulk Appliance Modification & Technical Works
Gencat.tech undertakes bulk appliance modification programmes on behalf of manufacturers. These services are typically delivered at scale and may include technical upgrades, compliance modifications, or corrective works prior to distribution or redeployment.

We combine technical expertise with controlled processes to ensure consistency, traceability, and quality across large volumes of appliances.
Manufacturer Direct to Consumer Logistics

We also manage logistics and fulfilment for manufacturers’ direct-to-consumer online sales, including:

• Warehousing and inventory handling
• Scheduled delivery and installation
• Removal and reverse logistics where required
• Coordination of replacement and returns processes

Our logistics capability integrates seamlessly with manufacturer supply chains and service frameworks.

Who We Work With
We partner exclusively with:
• Appliance manufacturers and distributors
• Authorised service networks
• Warranty and aftersales operations
• Direct-to-consumer e-commerce teams

All services are delivered in alignment with manufacturer specifications, service standards, and brand values.

Our Commitment
Gencat.tech is driven by:
• Manufacturer Alignment: Operating to your technical, operational, and brand standards
• Technical Competence: Skilled teams with hands-on appliance expertise
• Operational Control: Reliable, scalable processes for service and logistics delivery
• Professional Representation: Acting as a trusted, customer-facing extension of the manufacturer

Work With Gencat.tech
If you are a manufacturer or authorised partner seeking a reliable provider for warranty repairs, bulk modification programmes, appliance replacement, or direct sales logistics, Gencat.tech offers the experience, authorisation, and operational capability to support your business.

Contact us to discuss a partnership.